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Thread: Help and Support Guidelines: Read before posting!

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    Help and Support Guidelines: Read before posting!

    Daemon's Rebirth Help and Support Guidelines


    Here at Daemon's Rebirth, we handle things as quickly and efficiently as we can. Our service is friendly and professional, and our response time is always key.
    However, we only ask you to be courteous and provide us the same respect and kindness that we provide to you!
    With that, we offer some simple guidelines which will lead to a faster, easier, and much more satisfying resolution to your problems to any help you may require.

    Code:
    In-game Character:
    Describe the problem you are experiencing:
    Describe if possible, how to recreate the problem:
    Provide video or screenshot evidence of the problem:
    Additional information that may help resolve your issue faster:
    EDIT By Wes:
    Also be sure to tell us what operating system you are running and what bit kernel it is using. Ex: Windows 7 64bit.
    If you're experiencing any crashes, be sure to upload us your mlog.txt and the .dmp file it creates.

    An example of this would perhaps be:

    Code:
    In-game Character: Nibelheim
    Describe the problem you are experiencing: I cannot log in, error code number "######." I've attempted many passwords, and I believe I may have forgotten my password, or maybe banned.
    Describe if possible, how to recreate the problem: Attempted logging in, the error code number continues to pop up.
    Provide video or screenshot evidence of the problem: Video or Screenshots of the error code number "######."
    Additional information that may help resolve your issue faster: My email I registered the account with was example@mail.com and my account name was exampleid.
    If the problem is not an in-game issue, your character name may not be needed, but the rest of the information will greatly help our chances at providing you an answer to the problems you are experiencing.

    I hope this thread has provided a bit of insight upon your future posts, and as always, thank you for playing here at Daemon's Rebirth!
    Last edited by Nibelheim; 11-08-2012 at 02:45 PM.
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